Thank you for shopping with Mama’s Attic. We want to ensure that you are completely satisfied with your purchase. If you have any issues with your order, we’re here to help. Please review our 30-day refund policy below:
Eligibility Criteria for Refunds:
- Refunds are applicable within 30 days from the date of purchase.
- To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as received.
Exclusions:
- Certain items such as gift cards, and personalized/customized products are non-refundable.
- Products damaged due to misuse or negligence are not eligible for refunds.
How to Initiate a Refund:
- Contact our customer support team at support@mamaattic.com to initiate the refund process.
- Provide your order number, the reason for the return, and any supporting documentation, such as images of the product if damaged.
Return Shipping:
- Customers are responsible for the cost of return shipping, except in cases where the product received is damaged or incorrect.
- We recommend using a trackable shipping service to ensure the safe return of the item.
Refund Process:
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
- If the return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 days.
Late or Missing Refunds: If you haven’t received your refund within the specified timeframe, please check your bank account or contact your credit card company. If the issue persists, contact us at support@mamaattic.com.
Questions and Assistance: If you have any questions about our refund policy or need assistance with a return, please contact our customer support team at support@mamaattic.com.
Mama’s Attic reserves the right to amend or update this refund policy at any time. Please refer to our website for the most current version.
Thank you for choosing Mama’s Attic. We appreciate your business.
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